Location: Bangalore, karnataka
About the Company: Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides IT services, software, and technology. It is the legacy proprietor of the Burroughs and UNIVAC line of computers, formed when the former bought the latter.
Unisys was formed in 1986 through the merger of mainframe corporations Sperry and Burroughs, with Burroughs buying Sperry for $4.8 billion. The name was chosen from over 31,000 submissions in an internal competition when Christian Machen submitted the word “Unisys” which was composed of parts of the words united, information and systems.
Works under general supervision performing Tier 1 specific tasks. Functions as a Tier 1 escalation point for well defined incidents and basic problems. Supports and maintains servers, networks, messaging, mainframes, database environments and/or host infrastructures. May support customer proprietary, COTS, or Unisys applications. Responds to service outages and other problems/issues. Provides support for simple troubleshooting requirements. Perform incident restoration and implements standard changes. Coordinate with vendors using SOPs. Expected to escalate to Resolver Groups as per defined escalation procedures. May be required to work in rotational shifts (24×7 shifts applicable) and provide on call support if required.
University degree or equivalent education and experience.
Must have both verbal and written communication, logical and analytical skills.
Knowledge of ITIL Modules like Incident, Change and Problem Management.
Ability to support multiple clients/ technologies as part of shared support delivery.
How to Apply: