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Walk-in drive at zycus for BE/BTech graduates as a Technical Support Analyst on 19-01-2019, Mumbai, Maharashtra
About the Company:-
Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions. We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotives, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.
With a team of 850+employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in the U.S., U.K., Australia, Netherlands, Dubai and Singapore. Know more about the LEADER of Gartner’s 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and The Forrester Wave™ eProcurement, Q2 2017.
|Job Description:- Handle client calls to bring the issues/requests to a closure via screen sharing / chat / Emails as per the quality parameters set. Keeping the clients updated with the progress on the concerns raised. Communicate with clients and evaluate their needs and specifications. Ensuring high quality, up-to-date documentation exists for all service arrangements with our customers. Secure adherence to Company’s policies & guidelines. Review daily priorities and take appropriate action to ensure results are achieved. Identify areas of improvement within the processes and provide appropriate recommendations. Provide articles to develop the KMDB. Liaising with Internal functions including Sales, Product Management, Engineering, Network Operations, Provisioning and other Service functions. Ensure trainings assigned are attended and the required assessments cleared. How To Apply:- Click Here to Apply for above Job|