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Recruitment drive at IBM India for BE/BTech graduates as a Technical Support Associate | Batch 2016, 2017, 2018, Bangalore, KarnatakaSubscribe to jobsarehere.in
About the Company:-
IBM India Private Limited is the Indian subsidiary of IBM. It has facilities in Bengaluru, Ahmedabad, Delhi, Kolkata, Mumbai, Chennai, Pune, Gurgaon, Noida, Bhubaneshwar, Coimbatore, Visakhapatnam and Hyderabad.
Between 2003 and 2007, IBM's head count in India has grown by almost 800%, from 9,000 in 2003 to nearly 74,000 in 2007. Since 2006, IBM has been the multinational with the largest number of employees in India. IBM is very secretive about the geographic distribution of its employees. By most estimates, it has close to a third of its 430,000 employees (~ 1,00000) in India, and it likely has more employees there than in the US.
|Job Description:- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific. Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers. Provide remote infrastructure support delivery and performing problem cause analysis. Collaborate with fellow support colleagues and other internal organizations to provide superior customer service. Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipate customer needs and effectively addressing concerns related to their issue or resolution. Provide direct technical assistance to customers via phone, email, and chat. How To Apply:- Click Here to Apply for above position|