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Opening at Mphasis for Freshers as a TECHNICAL SUPPORT ENGINEER -SERVICE DESK, Bangalore & Pune
About the Company:-
Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. In April 2016, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion.
|Roles and Responsibilities:- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions. Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Doing remote desktop troubleshooting. Escalating complex incidents / requests to upstream technical groups. Operating the computer, OS and Knowledge base navigation. How To Apply:- Click Here to apply from Mphasis Careers|