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Opening at Mphasis for Freshers as a BPO01- TRAINEE CUSTOMER SUPPORT OFFICER, Bangalore
About the Company:-
Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. In April 2016, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around $USD 1 billion.
|Job Description:- • To be responsible for, among other things, maximizing Customer contact, identification and confirmation of fraudulent activity on Accounts, authorization of genuine Customer transactions. • Responding to Customer enquiries, contact documentation, handling Customer complaints. • Collects payments real time from customers debit card and credit card/ takes a commitment from customer to pay on a later date after checking affordability. • Helps customer with various payment options like Payment plans (Freeze charges) and default notice cancellation. • The phone agents’ role requires them to resolve our customers’ issues, think ahead and offer proactive solutions, use positive language throughout their interaction with the customer. • use positive language throughout their interaction with the customer, offer alternative solutions to the customers. Required Skills:- • Candidates with excellent communication skills will only be considered. • Any Graduate with 0 to 6 months of experience in BPO/Non BPO can apply, except B.E/ B-TECH more than 60% , less than 60% can be considered. • Comfortable working for night shifts. How To Apply:- Click Here to apply from Mphasis Careers|