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Opening at HCL Technologies for freshers as an Engineer, Mumbai


Organization Name:- HCL Technologies
Required Qualification :- BA,BBA, BCA, BCom
Location:- Mumbai
Salary:- Not Disclosed by Recruiter
Required Experiece:- Freshers
Work Type:- Customer Service Representative
Reference:- www.jobsarehere.in
Comapny Website:- www.hcltech.com



About the Company:-

HCL Technologies Limited (Hindustan Computers Limited) is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business. HCL Technologies (the abbreviation of Hindustan Computers Limited) offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO). HCL also provides services such as DRYiCE, Cybersecurity and Digital & Analytics.




Job Description:-

To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development.

How to Apply:-

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