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Opening at HCL Technologies for freshers as a Customer Service Representative, Noida


Organization Name:- HCL Technologies
Required Qualification :- BA
Location:- Noida
Salary:- Not Disclosed by Recruiter
Required Experiece:- Freshers
Work Type:- Customer Service Representative
Reference:- www.jobsarehere.in
Comapny Website:- www.hcltech.com



About the Company:-

HCL Technologies Limited (Hindustan Computers Limited) is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business. HCL Technologies (the abbreviation of Hindustan Computers Limited) offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing (BPO). HCL also provides services such as DRYiCE, Cybersecurity and Digital & Analytics.




Job Description:-

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programs.

Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

How to Apply:-

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